SHIPPING AND DELIVERY POLICY
This shipping and delivery policy applies to all purchases made via the VitaOne website (vitaone.vn).
We will deliver products directly to the customer after receiving the order and verifying the details via telephone, ensuring delivery is carried out in accordance with your specific requests.
1. Delivery Methods
VitaOne utilizes two delivery methods:
Direct purchase and pickup at the VitaOne location.
Door-to-door delivery via a professional shipping carrier (including COD – Cash on Delivery).
2. Delivery Coverage
VitaOne delivers to all 63 provinces and cities across the country. All products distributed via vitaone.vn are eligible for nationwide COD (Cash on Delivery) service.
3. Delivery Time
Customers will receive their orders no later than seven (07) days after order confirmation is finalized.
Delivery speed depends on geographical distance and the specific delivery processes of the carrier serving the address provided by the customer.
If you need to track your shipment or have any questions during the delivery process, please contact our Hotline at 077.397.2868.
4. Shipping Fees
Free shipping applies to all full-priced orders placed directly on the vitaone.vn website.
5. Allocation of responsibilities regarding the provision of goods documentation during delivery between the merchant and the logistics service provider
5.1. Obligations and rights of the shipping carrier:
Obligations of the carrier:
Ensure the complete and safe transport of goods to the designated location within the agreed timeframe.
Deliver the goods to the authorized recipient. Bear all costs related to transportation, unless otherwise agreed.
Compensate the hiring party for any loss of or damage to goods (except in cases of force majeure or as otherwise provided by law).
Rights of the carrier:
Verify the authenticity of goods, parcels, bills of lading, or equivalent shipping documents.
Refuse to transport goods that do not comply with the contract agreement, or goods that are prohibited, dangerous, or toxic.
Require the hiring party to pay the full freight charges within the stipulated timeframe.
5.2. Obligations and rights of VitaOne (the hiring party):
Obligations of VitaOne:
Pack goods securely and seal them carefully before handing them over to the carrier.
Provide all mandatory information on the packaging of each order: recipient’s name, phone number, detailed delivery address, and tracking number (bill of lading code).
Include a valid sales invoice or warehouse release slip inside the parcel to ensure the legal status of the goods during transit.
Pay the agreed freight charges in full to the carrier.
Rights of VitaOne:
Require the carrier to deliver goods to the correct address and within the stipulated timeframe.
Request changes to recipient information or the return of the shipment, in accordance with regulations.
5.3. Responsibility for incident handling and compensation for damages:
Responsibility of the carrier: Responsible for preserving the goods in their original, intact condition throughout the process, from receipt at the VitaOne warehouse until personal delivery to the customer.
Responsibility of VitaOne:
VitaOne commits to assuming responsibility for all risks of loss or damage to goods arising during the transportation process to the customer. Customers have the right to inspect the shipment upon delivery, refuse acceptance, and request an exchange or return if the product shows signs of dents, deformation, or damage. VitaOne will directly handle any compensation claims involving the third-party logistics provider.
If a shipment is missing an invoice or delivery note, or if additional documentation is required, please contact the Hotline at 077.397.2868 or email Info@VitaOne.vn immediately to arrange for the prompt delivery of the missing items.