PRODUCT INSPECTION POLICY

Before accepting delivery and making payment, you have the right to inspect the product. Please note that testing or trying out the product is not permitted.

We kindly ask you to open the package to verify that the delivered items match the type, packaging specifications, and quantity of the order placed on the VitaOne system.

You have the right to jointly inspect the external condition of the goods at the time of delivery. If you discover signs of damage, scratches, breakage, crushed packaging, or incorrect products, please:

Create a written record or sign a confirmation detailing the actual condition of the goods with the delivery personnel.

Immediately notify VitaOne’s Customer Care Department via Hotline: 077.397.2868 for prompt resolution.

Once you have signed for the delivery without noting any issues or complaints regarding the condition of the goods to the delivery personnel, VitaOne will not be responsible for resolving subsequent claims for exchanges or returns related to damage, scratches, breakage, crushed packaging, or incorrect products.

If you personally designate and select the shipping service, you assume responsibility for the goods and any associated risks (loss or damage) during transit from the VitaOne warehouse to the delivery address. You will be fully responsible for all shipping costs and related losses.

After inspecting and accepting the delivered package, please make the cash payment to the delivery personnel (for orders using the Cash on Delivery/COD method) to complete the receipt process.

Important Note:

During your inspection of the order, the delivery personnel are required to wait while you check the contents of the package. If a staff member refuses your request for a joint inspection, please contact VitaOne immediately via the hotline at 077.397.2868 for assistance.

Please exercise caution when using sharp objects (such as knives or scissors) to open the package to avoid accidentally damaging the packaging, the box, or the product’s security seal. VitaOne regrets that we cannot facilitate product exchanges or returns for damage caused by the customer during the unboxing process.