Operating Regulations

General Principles

The e-commerce website vitaone.vn is operated and managed by VitaOne International Joint Stock Company (“the Company”). It serves customers across all 63 provinces and cities of Vietnam who wish to purchase products but lack the time to visit a physical store or wish to place an advance order to guarantee product availability.

Products sold on vitaone.vn (including genuine European healthcare product lines such as ENT, Digestive Health, Micronutrients & Immunity Support, Omega-3, Eye Care, etc.) must fully comply with legal regulations; the sale of counterfeit goods, products of unknown origin, or “hand-carried” (unofficial parallel import) goods is prohibited.

Trading activities on vitaone.vn must be conducted openly and transparently, ensuring the protection of consumer rights.

General Regulations

E-commerce Website Domain Name: The vitaone e-commerce website was developed by VitaOne International Joint Stock Company with the official transaction domain name: vitaone.vn (or www.VitaOne.vn).

Owner Information:

Managing Entity: VITAONE INTERNATIONAL JOINT STOCK COMPANY

Representative / Person Responsible for Content: Ms. Nguyen Thi Huyen (Director)

Address: 42 Street 12, Quarter 37, Hiep Binh Ward, Ho Chi Minh City

Hotline: 077.397.2868 | Email: Info@VitaOne.vn

General Definitions:

Seller: VitaOne International Joint Stock Company.

Buyer: Individuals or organizations across all 63 provinces and cities of Vietnam. Buyers may choose to register an account or proceed with transactions without registration.

Member: Includes both buyers and individuals who visit the website to browse information or participate in discussions. Legal Liability: The content of these Regulations complies with current Vietnamese regulations. Members participating in the e-commerce website vitaone.vn are responsible for familiarizing themselves with their legal obligations under current Vietnamese law and commit to strictly adhering to the provisions of these Regulations.