PERSONAL INFORMATION PROTECTION POLICY
This Personal Information Protection Policy governs the confidentiality and use of personal information for all users of the website: vitaone.vn.
TEXT VERSION
1. Purpose of collecting personal information
For shoppers: vitaone.vn collects information including full name, gender, date of birth, email address, delivery address, and contact phone number.
Non-personal information: VitaOne also collects certain technical information (such as cookies, IP addresses, browser type, access times, etc.) to enhance the user experience, optimize the website interface, and develop new features and services.
This information is required from users when registering for services, ordering products, or requesting health consultations, in order to ensure the best interests of the consumer. VitaOne stores and processes this data to facilitate order fulfillment and after-sales care.
Users are responsible for safeguarding their own accounts, passwords, and email accounts. In the event of unauthorized access, misuse, or information security breaches by third parties, users are requested to notify VitaOne promptly so that preventive measures can be taken.
2. Scope of information use
VitaOne uses the information provided by users for the following purposes:
Processing orders and contacting customers directly to confirm details and coordinate shipping.
Delivering packages to the address specified by the buyer on vitaone.vn.
Providing delivery status updates and performing after-sales services and customer support.
Answering inquiries and providing advice regarding product lines upon customer request.
Sending important notifications regarding the status of transactions between the customer and VitaOne.
Contacting customers to provide support in special or unexpected situations. We commit to not using customer data for any purpose other than confirming and executing relevant transactions at VitaOne.
We will provide information as required by competent legal authorities upon receipt of an official written request.
3. Information retention period
Your personal data will be securely stored on VitaOne’s server systems until you request its cancellation or delete your account yourself. In all cases, personal information is encrypted and strictly secured.
4. Individuals or organizations with access to information
Customer information will not be shared with any third party, except in the following necessary cases:
Logistics and express delivery partners facilitating order fulfillment (only minimal information is provided: full name, phone number, and delivery address).
Technology infrastructure and data storage partners (required to sign strict data confidentiality agreements in accordance with the law).
Competent State agencies, in accordance with legal proceedings.
Business transfer: In the event of a merger or consolidation of all or part of the company, the acquiring entity will inherit the right to manage the data in compliance with this privacy policy.
5. Information collection and management entity
VITAONE INTERNATIONAL JOINT STOCK COMPANY
Address: 42 Street 12, Quarter 37, Hiep Binh Ward, Ho Chi Minh City
Hotline: 077.397.2868
Email: Info@VitaOne.vn
Website: www.VitaOne.vn
6. Methods for users to access and edit personal data
Customers have the right to access their personal accounts on the vitaone.vn website to update or edit their information at any time. Customers may call the Hotline at 077.397.2868 or email Info@VitaOne.vn to request that the administration team assist with the extraction, modification, or deletion of their personal data.
7. Commitment to Customer Information Security
VitaOne is committed to ensuring the absolute security of customer data in accordance with its Information Security Policy and Vietnamese law.
We strictly prohibit the sale, exchange, commercialization, or disclosure of users’ personal information to third parties for profit without prior consent.
In the event of unauthorized server access (hacking) that poses a risk of data loss, VitaOne is responsible for immediately reporting the incident to cybersecurity authorities for investigation and promptly notifying customers.
All invoice documentation and online transaction data are stored and secured digitally.
Customers are responsible for the truthfulness and accuracy of the personal information they initially provide. VitaOne will not address claims regarding rights or benefits if the initial registration information is inaccurate.
8. Complaint Receipt and Resolution Mechanism
If customers discover that their personal information is being used for purposes other than those disclosed or beyond the notified scope, please submit a complaint via email—including relevant evidence—to Info@VitaOne.vn or contact the Hotline directly at 077.397.2868. VitaOne commits to receiving, investigating, and providing a resolution plan within 03 working days.